There is a great variety of software solutions which improve quality of

work and increase productivity. Nevertheless there still is a demand for

specialized software sollutions, often coupled to particular production

systems. In this work author approaches such a concrete subject of

computer hardware and repair in small and medium enterprise. Proposed

information system not only allows internal administration of service

requests within a company, but also provides complete status and process

overview for customers accessing company's intranet. This is a unique

solution of a kind as others are too general and do not fullfil specific

demands posed in the specification.

The main subject of this work is software design, development and

investigation. Analysis of current software technology platforms was

performed and the best deployment platform LAMP (Linux-Apache-MySQL-PHP)

was selected. Modular system design provided easy system development and

future extendability as well as integration into other portals. Final

resulting information system incorporates a number of advanced

networking and programming technologies: template engine, certificate

based security, data encryption engine and others. Implemented software

is customized to meet the needs of particular enterprise and is

currently used as part of its' intranet and service network. Legal open

source technologies were mostly used for developing the product.

Raktažodžiai: Debian, Open Source, PHP, Linux, Apache